Coming soon, your business will have a single account through HD Supply for ordering all of your preferred maintenance products and trusted brands, as well as the hospitality supplies, textiles, and branded amenities that you need to operate your business efficiently.
FAQs
Have Questions?
1.800.431.3000
Upcoming Changes To Your Account
One-Account Simplicity
- Until the transition, you can continue to shop and order through your preferred channels with Home Depot Pro.
- After the transition, your business will have easy access through HD Supply for purchasing all of your preferred maintenance products and trusted brands, as well as the hospitality supplies, textiles, and branded amenities your business needs.
Product Lookup
For your convenience, you will be able to look up Home Depot Pro products by their Pro item numbers at hdsupplysolutions.com. Simply type the Pro product numbers in the search bar for exact or similar item matches.
New Invoicing
After the transition, your new hospitality operations and maintenance purchases will be billed from HD Supply.* Payment remittance can be done easily and efficiently through Invoice Gateway or via other payment methods. Please see our FAQs for additional information.
Helpful Resources
- We're dedicated to making this transition as seamless as possible, so we've set up a dedicated customer support team to assist with any questions you may have. Call 1-800-431-3000 or send an email to CustomerCare@hdsupply.com for quick assistance.
- We also offer in-depth answers to FAQs and provide video tutorials on everything from online bill pay to our website features. Simply type "Help" in the Search bar on hdsupplysolutions.com and hit enter.
We're here to support you every step of the way.
More Products. More Services. More Solutions.
Shop hundreds of thousands of operations and maintenance supplies from national and exclusive brands you trust.
On the web or on the app, you'll have easy access to custom pricing and money-saving offers on your essential products.
Our national distribution network allows for coast-to-coast service with no required order minimum.**
From bulk ordering and kitted deliveries to installation services, we have you covered.
Put our knowledge to work for your business with our team of specialists that help make your job easier.
Full-line janitorial and dilution systems, textiles, logo amenities, and hospitality furniture, fixtures, and equipment.
Get jobs done quicker with convenient web tools like Easy Subscriptions™, PartsLink™, and our pool testing tool.
Card holders can continue to use their card for convenient in-store purchasing at The Home Depot stores and on homedepot.com.
Frequently Asked Questions
General
• An expanded assortment of more than 200,000 operations and maintenance products that meet your brand mandates
• Combined product sourcing strength, including a full line of janitorial and dilution system solutions
• End-to-end solutions, ranging from bulk ordering and kitted deliveries to installation services, with our industry experts and fully vetted contractors
• Online tools like Easy Subscriptions™, PartsLink™, and our pool testing tool
• A customized online experience with your brand standard items prominently featured, and timely messaging to support your brand initiatives
What resources are available to help me?
Your sales representative and Customer Care are available to assist with immediate questions you may have. We also offer comprehensive online FAQs and video tutorials on everything from online bill pay to our website features on hdsupplysolutions.com. Simply enter "Help" in the search bar and hit return. We're here to support you every step of the way.
My Account
What is happening to my Home Depot Pro account?
To best serve your business, starting in Spring 2022 you will have one account through HD Supply for your branded amenities, operating supplies, and maintenance products.
If you have not purchased from HD Supply previously, we will create a new HD Supply account for your business as part of the transition. This new account number will be mailed to your property and emailed to company contacts on file. Please contact Customer Care with any questions or to ask for your new account information.
After the transition, your account will contain your Home Depot Pro order history for the last 18 months, as well as previous saved lists, like Favorites, Customer Catalogs, and Bin Labels.
For Customers Without Pre-Existing HD Supply Accounts:
After the transition is complete, visit hdsupplysolutions.com and select "Register Or Sign In" on the homepage. Then, select the "Forgot username or password" option and enter your current Home Depot Pro user ID/email to set your new password.
Don't have your credentials? Need your new HD Supply account number? No problem, call our dedicated Customer Care at 1-800-431-3000 for quick assistance.
For Customers With Pre-Existing HD Supply Accounts:
Simply visit hdsupplysolutions.com to sign in with your current HD Supply credentials and take advantage of an expanded assortment of products, services, and solutions.
I purchase from both HD Supply and Home Depot Pro – are my account numbers changing?
No. Beginning in Spring 2022, your business will have one account through HD Supply for ordering your hospitality essentials from us.
Your Home Depot Pro account number will not change, either; however, it will only be used for invoicing new and existing StockWise and RenovationsPlus program charges to your business.*
Will all of my Home Depot Pro account information transfer over to my HD Supply account?
We want to make this transition as easy for you as possible. For your convenience, we will migrate your purchase history for the past 18 months, as well as your saved Favorites, Custom Catalog, and Bin Label lists to your HD Supply account.
How do I find my HD Supply account number?
If you did not previously have a HD Supply account, we will create one for you and mail this information to your property, and we will email it to your company contacts on file. Please contact Customer Care with any questions or to ask for your new account information.
If you already purchase with us at HD Supply, this information is also displayed online when you sign in at hdsupplysolutions.com and on your invoice. It will also be displayed in Invoice Gateway if you're enrolled in this online payment service.
Delivery/Policies
Will my delivery and freight charges change with HD Supply?
You should experience overall enhanced shipping speed and improved shipping/freight terms for branded amenities, operating supplies, and maintenance products, with free delivery on most orders to most areas.
With a fleet of 850+ dedicated trucks and more than 40 distribution centers nationwide, we're pleased to offer you easy and efficient ways to get the items you need, where and when you need them. Please contact your sales representative, Customer Care, or view our delivery terms at hdsupplysolutions.com.
Will my delivery and order cutoff times change?
In general, you will experience no change to order delivery and cutoff times.
Is there a minimum order requirement?
No. To help you reduce inventory costs, no minimum order is required. However, there is a $10 handling fee on orders less than $50.
Are there changes to your ordering policies?
You can shop, purchase, and return your hospitality operations and maintenance items easily with HD Supply. Review our current terms of sale and returns policy at hdsupplysolutions.com/terms. Need more information or have additional questions? Please reach out to your sales representative or call Customer Care.
Please note that the ProPurchase and StockWise programs will continue to operate under current program terms and conditions, including the handling of returns.
Will you still offer will-call services through HD Supply?
Yes. Order pickup is available at the nearest HD Supply Distribution Center for orders placed M-F between 8 a.m. and 5 p.m. local time. Please call 1-800-431-3000 to place your order prior to arriving. Orders will be ready for pickup within an hour of being placed in most instances. Please note that walk-in counter sales are currently not offered on-site at our HD Supply Distribution Centers.
Products
Will the Home Depot Pro items I purchase change?
Some will. We've worked hard to ensure Pro hospitality customers can find exact or similar product matches for their most frequently purchased operations and maintenance items. Should we not carry the specific item you are seeking, we're more than happy to locate it through the Home Depot supply chain, our extended inventory, and special order vendors.
How do I find out what the new HD Supply product numbers are for the Home Depot Pro products I've ordered in the past?
For your convenience, you will be able to look up Home Depot Pro products by their Pro item numbers at hdsupplysolutions.com. Simply type the Pro product numbers in the search bar for exact or similar item matches. Some Home Depot Pro items may not appear online; please contact Customer Care or your sales representative for assistance.
What are the benefits I will see with Home Depot Pro and HD Supply coming together?
We're excited to provide access to an expanded assortment of more than 200,000 branded hospitality amenities, operating supplies, and maintenance products that meet your brand mandates.
For those new to HD Supply, we deliver one-stop convenience for hospitality furniture, fixtures, and equipment; front desk, and bed and bath spaces, featuring brands like JTB®, Office Star®, and Samuel Lawrence®, as well as table linens and guest amenities. We also have full-service solutions to assist with brand conversions and kitted products for planned projects.
For current HD Supply customers, our combined product strength brings breadth and depth in professional cleaning and janitorial products, including an extensive line of dilutable chemicals that help save time and money. Our assortment includes laundry and warewash items from Diversey®, Proctor & Gamble®, Ecolab®, Spartan Chemicals®, and SC Johnson Professional®, with brand names you recognize, like Clax®, Suma®, Tide®, Clorox®, Downy®, Cascade®, Clean on the Go®, and J-Fill®. We also have an expanded selection of paper products from Georgia-Pacific® and Essity®, with brand names like EnMotion® and Tork®. You will also gain access to Renown® products, our private brand dedicated to pro-strength cleaning and janitorial solutions.
Is the P&G laundry program offered by Home Depot Pro being continued at HD Supply?
Yes. We're pleased to confirm that this popular program continues with no changes to the assigned laundry technicians.
Pricing
Will my pricing change?
We are committed to delivering the highly competitive pricing you have come to expect. During the past several weeks and months, we have been working mindfully to align the pricing of our two industry-leading businesses to ensure the best possible outcome for our customers.
While our pricing changes regularly in response to fluctuating market conditions, the pandemic has had an unprecedented impact on inventory and pricing on many goods across all industries worldwide.
ProPurchase
Can I still use my ProPurchase Card after the transition to HD Supply?
Yes. You can still use your ProPurchase card for convenient in-store purchasing at The Home Depot stores nationwide and at homedepot.com.
Will there be changes to the current ProPurchase program?
Yes. As we work to integrate this program with our HD Supply systems, you will receive a Home Depot Pro invoice for ProPurchase charges, but the open balance will be transferred to your HD Supply account to reflect one-account billing. We expect to roll out the ProPurchase program under the HD Supply brand and platform in the near future.
Please note that in the interim, your ProPurchase credit line may be adjusted based on your historical, retail-only purchase patterns.
Who should I contact with my ProPurchase questions?
ProPurchase Customer Service
1.800.401.7299, ProPurchase@homedepot.com
Hours: Monday-Friday 7 a.m.-8 p.m. ET, Saturday 8 a.m.-5 p.m. ET
Customer Solutions
Can I continue to access Home Depot Pro inventory management solutions?
Yes. Your existing StockWise programs, like Supplyware and the Shop Management Program, will continue to be available under Home Depot Pro, with invoices paid to Home Depot as you do now. For new inventory management projects, please work with your sales representative.
Can I continue to use Home Depot Pro renovations and/or labor services?
Yes. Your existing RenovationsPlus projects will continue to be available under Home Depot Pro, with invoices paid to Home Depot as you do now. For new RenovationsPlus, labor solutions, and brand conversion projects, please work with your sales representative.
Online/Mobile
Which of my Pro online features will be available on the HD Supply site?
Many of the time-saving tools and resources you find on the Home Depot Pro website will be available on the HD Supply site. Saved lists, printable bin labels, and a custom catalog printer will all be available. Some workflow and budgeting tools are being built and will be available again in the near future.
Can I still shop online with The Home Depot Pro website?
Until the cutoff for ordering occurs, you can shop through your preferred Home Depot Pro channels. After the transition in Spring 2022, you will shop online at hdsupplysolutions.com.
How do I sign in to my HD Supply account?
If you have not purchased from HD Supply previously, we will create a new HD Supply account for your business as part of the transition. This new account number will be mailed to your property and emailed to company contacts on file. Please contact Customer Care at 1-800-431-3000 with any questions or to ask for your new account information.
For Customers Without Pre-Existing HD Supply Accounts:
After the transition is complete, visit hdsupplysolutions.com and select "Register Or Sign In" on the homepage. Then, select the "Forgot username or password" option and enter your current Home Depot Pro user ID/email to set your new password.
Don't have your credentials? Need your new HD Supply account number? No problem, call our dedicated Customer Care at 1-800-431-3000 for quick assistance.
For Customers With Pre-Existing HD Supply Accounts:
Simply visit hdsupplysolutions.com to sign in with your current HD Supply credentials and take advantage of an expanded assortment of products, services, and solutions.
Will I still be able to use my Home Depot Pro app?
After the transition, your Home Depot Pro app will refer you to the HD Supply app for easy shopping and ordering on-the-go.
Will I still be able to print my bin labels?
Yes. Your saved bin label lists will be migrated to the "Saved Lists" feature on the HD Supply website so they may be easily accessed and printed. Bin labels may also be printed from your online HD Supply order history. After the transition, please replace Home Depot Pro bin labels with new HD Supply bin labels to easily scan-to-reorder with the HD Supply Solutions app.
Will I still receive Order Status emails?
Yes. You can Opt In to receive Order Status emails online at hdsupplysolutions.com.
eProcurement
Is anything changing with my current eProcurement shopping experience?
Yes. Where you currently select Home Depot Pro to access your catalog, starting in Spring 2022 you will select HD Supply to order through the HD Supply punchout website. Your product assortment will be expanded to include your Home Depot Pro items wherever possible.
Will my static, punchout, or cXML invoicing change?
No. Your invoice process will remain the same. Home Depot Pro orders will be invoiced from Home Depot Pro to close all outstanding order balances. Your HD Supply invoices will flow through your same eProcurement platform.
Do I need to do anything with my eProcurement partner because of this change?
No. Home Depot Pro and HD Supply are working with your eProcurement partner(s) to provide a Day One-ready experience for your business.
Who can I contact with additional eProcurement questions?
HD Supply ePS team: FMePSOps@hdsupply.com
Billing
Will my remit-to address change?
After the transition, your new hospitality operations and maintenance purchases will be billed from HD Supply. Payment remittance can be done easily and efficiently through our online payment service, Invoice Gateway, or via other payment methods.
HD SUPPLY REMITTANCE ADDRESS:
HD Supply Facilities Maintenance, Ltd.
P.O. Box 509058
San Diego, CA 92150-9058
StockWise and RenovationsPlus charges will continue to be billed separately with payment remittance to The Home Depot Pro until these programs are set up on HD Supply systems in the near future. Open balances with Home Depot Pro, as well as ongoing charges, such as those related to ProPurchase, will be initially sent on a Home Depot Pro invoice, but the balances will be transferred to reflect one-account billing through HD Supply.
HOME DEPOT PRO REMITTANCE:
The Home Depot Pro
P.O. Box 404284
Atlanta, GA 30384-4284
I didn't have an HD Supply account previously. Can I get a W-9 form?
Yes. It is available upon request. Please email invoicecopies@hdsupply.com for a W-9 form.
Will I need to submit a new tax-exempt certificate to HD Supply?
For tax-exempt Home Depot Pro migrating customers, please provide your HD Supply account number and completed exemption documentation, reflecting HD Supply as the vendor, to our Account Services department by email to FMAccountServices@hdsupply.com or by fax at 1-800-283-8883.
When will I receive my HD Supply monthly statement after the transition?
HD Supply statements are generated on the last Saturday of each month and are available online via Invoice Gateway or can be set up for email delivery.
Can I receive invoices electronically?
Yes, you can easily sign up for electronic delivery of your invoices through the online payment service, Invoice Gateway. It's the most efficient and easy way to manage your account with us. Visit us online at hdsupplysolutions.com to learn more about this program in our FAQ section.
How will I receive my HD Supply invoice?
HD Supply invoices are mailed as a default, but we encourage customers to sign up for electronic delivery of invoices through the online Invoice Gateway. It's the most efficient and easy way to manage your account with us. Visit us online at hdsupplysolutions.com to learn more about this program in our FAQ section, or call Customer Care for assistance.
Will I be able to see what invoices have been paid?
Yes, you can see your balances and get copies of invoices through the online Invoice Gateway. See our online FAQs and tutorial videos that show the many features of this service.
Will I be able to view Proof of Delivery for my orders?
You may request Proof of Delivery information for past Home Depot Pro orders by calling Customer Care. After the transition, you will be able to view copies of most HD Supply Proof of Deliveries through the online Invoice Gateway by selecting the DLVR link located directly on the PDF invoice. See our online FAQs and tutorial videos that show the many features of this service.
Will my invoices and statements look the same?
No. However, our HD Supply documentation contains the same level of detail you are used to receiving with your Home Depot Pro account. Please note that ProPurchase purchases will not be reflected on your HD Supply invoice at the time of the transition; they will continue to come from Home Depot Pro until we bring this program to the HD Supply systems.
How do I contact Credit/Accounts Payable?
The Home Depot Pro:
Tel: 1.877.324.1374, ext. 110008
Email: thdpro_cfsfinance_inst@homedepot.com
HD Supply:
Tel: 1.800.798.8888
Email: creditandcollections@hdsupply.com
We are working diligently to bring all billing for our products and services into one business account through HD Supply.
Contacts
Has my Sales Representative changed?
Our commitment is to continue to bring you the ongoing support and expertise you have come to expect from us. Your assigned Sales Representative information was mailed and emailed to the company contacts on file. Feel free to call Customer Care for assistance.
What number do I call for Customer Care assistance?
Home Depot Pro Institutional::
Tel: 1.866.412.6726
ProInstitutional_CustomerCare@homedepot.com
HD Supply:
Tel: 1.800.431.3000
CustomerCare@hdsupply.com
How do I contact Credit/Accounts Payable?
Home Depot Pro:
Tel: 1.877.324.1374, ext. 110008
Email: thdpro_cfsfinance_inst@homedepot.com
HD Supply:
Tel: 1.800.798.8888
Email: creditandcollections@hdsupply.com
How long can I continue to use the Home Depot Pro phone/fax numbers I have always used?
You may continue to use your Home Depot Pro customer service numbers until the transition in Spring 2022.
*StockWise and RenovationsPlus charges will be billed separately with payment remittance to The Home Depot Pro until these programs are set up on HD Supply systems in the near future.
**Orders less than $50 are subject to a $10 handling fee.