BETTER TOGETHER: Two Market Leaders Become One
A Letter to Our Valued Customers
Dear Valued Customer,
This is a truly exciting time for our industry. The Home Depot Pro Institutional and HD Supply have joined forces to become the foremost leader in wholesale MRO and distribution. Operating as a standalone business under the HD Supply name — a name rooted in The Home Depot's history — we will ship and deliver more products, offer even more services, and provide more comprehensive solutions for YOU than ever before.
What does this mean for how you order your supplies? For now, it's business as usual. You can expect the same high level of service from your current sales professional, customer care team, and online ordering platform as before. We are as committed as ever to ensuring you have uninterrupted access to the products, people, and tools you rely on.
Great things happen when two market leaders become one. As we work together to create the best experience in the business, we will keep you informed every step of the way. As HD Supply, we are better together…for you.
CEO, HD Supply
Frequently Asked Questions
Q. Why did The Home Depot acquire HD Supply?
A. HD Supply complements The Home Depot's existing MRO business with a robust product offering, value-added service capabilities, an experienced salesforce, and an extensive, MRO-specific distribution network throughout the U.S. and Canada.
Q. Why will HD Supply be separate from The Home Depot retail?
A. Establishing a standalone brand for our wholesale business that is distinct from The Home Depot's retail brand reaffirms our commitment to serving the unique needs of our professional customers.
Q. What should I expect next?
A. For now, it's business as usual. Please continue interacting with your current Sales representative and Customer Care teams as you normally do.
Q. Do I need to prepare for any upcoming changes?
A. No. As we work together to develop the best experience in the business, we will keep you informed of any new developments.
Q. What will the combined wholesale business bring to its customers?
A. Together as HD Supply, Home Depot Pro and HD Supply will provide an unparalleled customer experience – from product assortment and availability to sales support and delivery.
Q. Why was HD Supply chosen as the name for our combined wholesale business?
A. Adopting the HD Supply name signals our commitment to serving the unique needs of the professional customer within the MRO and distribution spaces as a standalone business. It also represents a return to our roots: the HD Supply name and logo were originally developed when the company was owned by The Home Depot.
Q. When will the combined business officially start operating under the HD Supply name?
A. We will not immediately go to market with a single brand. There may be instances where we use both logos to highlight the coming together of companies. Both businesses – HD Supply and Home Depot Pro – will continue to operate independently under their current names for the time being.
Q. Will the combined business share a common eCommerce platform?
A. Eventually, yes. Over the next several months, we will thoughtfully build out a roadmap that outlines the process and timing of getting both businesses onto one solution. At this time, you should continue interacting with your current eCommerce platform.