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SupplyWorks professional services don’t stop when the system "goes live". Our experienced team stands ready to help you and your users make a smooth transition to the new system. Then they remain involved to insure successful operation, satisfied users, and fast resolution of any problems that crop up.
Success is not complete until every planned user on both the buy side and the supplier side is fully up to speed and efficiently using the new solution.
- Specified customer personnel will be registered with our hotline services team and will provide a managed point of contact from the customer site to SupplyWorks for reporting incidents and problems.
- SupplyWorks will provide a secure, self-service Web-based capability for any user to report a problem, review problem logs, download articles and hints and tips documents, etc.
- Customer services will periodically survey the users to gauge and monitor satisfaction levels and to solicit feedback for future product requirements.
- SupplyWorks Customer Services will be your single point of contact for problem resolution, and will work proactively with other technology and solution providers you may employ to cooperatively resolve problems anywhere in the hardware or software stack that impact your effective use of our solution.
Training video for current customers only.
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